Technical Service Advisor
4 settimane fa
Role Summary
We are seeking a skilled Technical Service Advisor to join our Global Services team. As a Technical Service Advisor, you will provide expert technical support to our dealership network, ensuring that our customers receive exceptional service experiences.
Key Responsibilities
- Act as a front of house advisor, representing BRP globally by providing efficient expert advice and technical support.
- Provide technical solutions to dealership technicians and support other departments like warranty and customer care teams.
- Guide dealers on best practices related to BRP policy, processes, and guidelines.
- Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries.
Requirements
- Must speak English and Italian. French knowledge would be an asset.
- Basic technical degree or any relevant qualification in powersport, automotive, marine, or small engine mechanics.
- At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge.
- Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory.
- Ability to navigate and understand electronic parts catalogs, engineering drawings, and bill of materials.
- Excellent written and verbal communication skills; ability to articulate thoughts, ideas, and technical terminology.
About BRP
BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. We operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.
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