Technical Support Specialist
4 settimane fa
About the Role: Baoli EMEA is a member of Germany's KION Group AG, one of the world's largest material handling equipment and solutions providers. We offer affordable forklift trucks, warehouse equipment, and spare parts to our customers across Europe, the Middle East, and Africa.
Job Summary: We are looking for a Technical Support & Training Instructor to actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
Key Responsibilities:
- Collect, analyze, and evaluate product feedback.
- Define solutions, follow-up, and safeguard their implementation with our factory.
- Document and communicate quality improvements.
- Organize, steer, and follow-up field actions in EMEA when required.
- Safeguard compliance of technical standards in collaboration with our factory and network partners.
- Steer and optimize the pre-delivery inspections performed in our facility in Rolo, Italy.
- Represent after sales interests in the development of new products.
- Network enablement & process development: Actively cultivate the relationships with our network partners.
- Monitor the product support level within the Baoli network, identify improvements, and educate our organization to improve the overall technical product support (e.g., diagnostics).
- Evaluate special training needs, prepare, and carry them out.
- Technical implementation of new products and projects.
- Manage continuous process improvements.
- Provide feedback to our internal suppliers to improve our overall service level.
Requirements:
- Certified technician or an engineering degree (mechanical and electrical).
- Experience in customer service.
- Good analytical skills.
- Team player with hands-on mentality.
- Organized, solution-driven, and proactive.
- Open, persistent, and friendly nature.
- Fluent in written and spoken English.
About Us: Baoli EMEA is a growing organization in a very dynamic market. As part of the German KION Group, we are establishing a credible foundation for long-term success.
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