Technical Support Professional

3 settimane fa


Bardi, Emilia-Romagna, Italia Team A tempo pieno

Team is seeking a Tech Support Specialist to join our Bergamo team. As a key member of our support team, you will be responsible for managing customer requests via phone, email, and chat. Your duties will include supporting customers with domains, hosting, email, and connectivity issues, as well as analyzing and reporting customer care data and net promoter scores. To be successful in this role, you will require a good understanding of connectivity and problem-solving skills, with excellent communication and language skills. You will also need to be a team player with a commercial attitude and a passion for delivering exceptional customer support.

Key Responsibilities:

  • Manage customer requests via phone, email, and chat
  • Support customers with domains, hosting, email, and connectivity issues
  • Analyze and report customer care data and net promoter scores
  • Use customer support tools and business intelligence
  • Work effectively as part of a team

Requirements:

  • Diploma of Technical Institute or equivalent
  • Good aptitude for problem-solving and direct contact with customers
  • Basic knowledge of connectivity
  • Excellent communication and language skills
  • Commercial attitude

We offer:

  • A dynamic and supportive team environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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