Technical Support Representative
2 settimane fa
About the Role:
Baoli EMEA, a member of the KION Group AG, is seeking a Technical Support & Training Instructor to join its central product support team in Lainate, Italy.
The ideal candidate will actively support the international sales & service network in solving technical issues, increasing product support levels, and safeguarding serviceability and quality of our truck portfolio.
Key Responsibilities:
- Manage after-sales quality, collect, analyze, and evaluate product feedback, and define solutions to implement with the factory.
- Organize, steer, and follow-up field actions in EMEA when required, and safeguard compliance of technical standards in collaboration with the factory and network partners.
- Steer and optimize pre-delivery inspections performed in the facility in Rolo, Italy, and represent after-sales interests in the development of new products.
- Enable the network and develop processes, cultivate relationships with network partners, and monitor product support levels within the Baoli network.
- Evaluate special training needs, prepare, and carry out training, and implement new products and projects.
Requirements:
- Certified technician or engineering degree (mechanical and electrical).
- Experience in customer service and good analytical skills.
- Team player with hands-on mentality, organized, solution-driven, and proactive.
- Fluent in written and spoken English.
What We Offer:
Baoli EMEA is a growing organization in a dynamic market, offering attractive compensations, employee benefits, and chances to learn new professional skills.
Please note:
Only CVs in English will be accepted.
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