Customer Support Representative

1 settimana fa


Bardi, Emilia-Romagna, Italia Adecco Italia S.P.A. A tempo pieno
Adecco Italia S.p.A. is seeking a Customer Support Representative for a leased employee position. The ideal candidate will manage incoming inquiries through various channels, identify and assess customer needs, and provide accurate and complete information. The role requires a good level of English language proficiency and experience in a customer service role. The successful candidate will also have a good use of Office/Excel and will be able to handle customer complaints and provide appropriate solutions.

Key Responsibilities:
  • Manage incoming inquiries through phone calls, email, and social media
  • Identify and assess customer needs to achieve satisfaction
  • Provide accurate and complete information using the right methods and tools
  • Handle customer complaints and provide appropriate solutions
  • Keep records of customer interactions and process customer accounts

Required Skills:
  • Similar experience in a customer service role
  • Good level of English language
  • Good use of Office/Excel

Languages:
English

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