Customer Support Representative
1 settimana fa
About MPS Monitor
MPS Monitor is a global leader in brand-independent Managed Print Services software solutions.
Our company serves more than 3,500 dealers and Managed Print providers, helping them to reach exceptional service delivery efficiency and unparalleled cost optimization.
We believe in a customer-centric approach—from designing our solutions to providing outstanding user support.
Your Role
As a Customer Support Representative, you will handle customer inquiries and collaborate with other departments to ensure optimal customer satisfaction.
You will serve as the primary point of contact for customers, offering world-class service and support via email and calls.
Your Responsibilities
- Address customer inquiries and complaints professionally and courteously, escalating issues when necessary.
- Use active listening to understand customer needs and provide effective solutions.
- Identify opportunities to enhance the customer experience and recommend improvements to management.
- Assist users through the decision, purchase, installation, usage, troubleshooting, maintenance, and disposal stages of our products.
About You
Proficient English is essential.
You should have a minimum of 1 year of experience as a customer service agent or in a similar support role in the IT industry.
Excellent listening skills and attention to detail are required.
You must be able to work both independently and in a team environment.
Exceptional interpersonal skills and a client-centered approach are necessary.
Strong organizational and time management skills are also required.
Benefits of Joining MPS Monitor
- Opportunities for professional growth and career development.
- Fully remote work mode.
- Bonus plan.
- Multi-cultural environment.
- Plenty of learning opportunities, training workshops.
For further information about MPS Monitor, you can visit our website.
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