Electrical Technical Support Specialist
3 settimane fa
This role reports to the Customer Operations Manager and is responsible for providing technical sales support to customers and business partners.
Key Responsibilities
- Provide internal and external technical sales support, including technical documentation and case ownership
- Support customers during pre-sales and post-sales technical inquiries
- Ensure the resolution of customer issues by coordinating with Product Marketing, Factories, Service, and other internal and/or external teams
- Recommend appropriate solutions for customer requests and coordinate with related teams to ensure complete handling of the request
- Maintain a positive customer experience throughout the entire process
- Create and maintain a good relationship with customers and understand their needs
- Collaborate with Product Marketing and other internal teams to maintain and update technical documentations to increase self-service experience
- Represent the Voice of the Customer within local teams
- Provide feedback to internal and external teams to promote alignment between process outputs and customer expectations
Requirements
- Highly skilled in electrical engineering principles
- Qualified in using Sales Force and Excel
- Passionate about collaboration and a solution-focused approach
- Strong written and spoken communication skills
- Diploma of electrical or electronic technician
- At ease communicating in English
What We Offer
- Work in a company with a strong technology legacy and deeply rooted in local communities
- Enjoy a supportive and solution-driven team environment
- Feel empowered to take ownership and drive exciting results in your scope of action
- Benefits including canteen, employee assistance program, gym membership, and employee share acquisition plan
We value people from different backgrounds and collaborate with customers to improve power delivery and security, enhance energy management, efficiency, and operational reliability.
Apply today for your next career step within ABB and visit our website to learn about the impact of our solutions across the globe.
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