Electronics Support Specialist

4 settimane fa


Bardi, Emilia-Romagna, Italia Gi Group S.P.A A tempo pieno

Job Title: Electronics Support Specialist

About the Role:

We are seeking an Electronics Support Specialist to join our team at Gi Group S.P.A. As an Electronics Support Specialist, you will be responsible for providing technical support to our clients in the charging infrastructure sector.

Key Responsibilities:

  • Be the main contact to solve technical issues
  • Remotely support customers during commissioning and maintenance of their charging infrastructure
  • Remotely monitor, troubleshoot and resolve alerts and issues on charging infrastructure
  • Support our customers on the phone or by email
  • Provide support and guidelines for diagnosing and resolving functional issues in a timely manner

Requirements:

  • Fluent in English (speaking and writing), a 2nd language is a plus (German, French, Italian)
  • Independent and solution-oriented work, as well as analytical thinking
  • Must have a Technical background (electronic engineering, electrical engineering, computer science) or experience in technical customer support
  • Linux or Android knowledge (nice to have)
  • Enthusiasm, teamwork and structured way of working
  • Experience in customer service or call center is a plus
  • Willingness to work in different shifts

About Us:

Gi Group S.P.A. is a leading recruitment agency in the charging infrastructure sector. We offer a dynamic and innovative working environment, with opportunities for career growth and professional development.



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