Automation Technical Specialist

3 settimane fa


Bardi, Emilia-Romagna, Italia Danaher A tempo pieno
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Beckman Coulter Diagnostics. As a Technical Support Specialist, you will be responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

Key Responsibilities
  • Provide second-level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation systems
  • Support our field team to maintain, install, validate laboratory systems in the field
  • Advise the team on critical technical issues to ensure strong customer satisfaction, retention rate, and warranty conversion
  • Utilize critical thinking to resolve appropriate actions to rapidly repair instrumentation
  • Ensure the growth of the Field Service Engineers' technical knowledge by managing the flow of technical information between European and BU teams
  • Collaborate with Sales/Application/Tender Department to improve customer solutions and routines
  • Verify the operational performance and data quality of systems to supply to our overall commercial organization
Requirements
  • Associate degree (preferably in a technical, biomedical, robotic, automation, or related field) or equivalent experience
  • Fluency in English and Italian for verbal and written communication
  • Ability to work different shifts and flexible hours as business needs
  • Willingsness to travel and provide service throughout the country and periodic travel to other European countries
  • Strong leadership and interpersonal skills
Preferred Qualifications
  • Problem-solving skills and aptitude to proactively identify solutions
  • Good IT knowledge
  • Familiarity with IT topics, including setting up and managing networks, servers, firewalls, and interfaces
About Us

Beckman Coulter Diagnostics is part of Danaher, a global company that brings together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges and architect solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.



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