Claims Administrator
4 giorni fa
Job Summary
As a Claims Administrator with Service Master Restore, you will be responsible for managing claims from first notice of loss to completion. You will be the hub of all claims, responsible for speaking with customers, ongoing customer follow up, handling service complaints, and ensuring that all required documentation, estimates, and procedures are followed according to program guidelines.
Key Responsibilities
- Understand the claims flow process and manage data entry for each claim from first notice of loss through to completion of the job in the CRM system
- Monitor and update jobs in the required operating system, ensuring that the job flows efficiently through the claims process requirements and cycle times
- Ensure that uploading photos and other documents are appropriately described, titled, and uploaded in real-time, as well as follow up to get missing required data from homeowners and insurance/mortgage information not obtained on initial call
- Creates and or assists with job estimates, reviews final estimates to ensure estimate is complete per company standards
- Manages Customer Service issues and complaints, documenting actions and resolution
Requirements
- High school diploma/GED required
- Exceptional Customer Service skills
- Personal time management and organizational skills
- Strong verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Strong problem-solving skills
- Proficient at using Microsoft Office, Outlook, CRM software
Working Conditions
The physical demands of this job are representative of those that must be met by an employee to perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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