Housekeeping Team Lead
4 settimane fa
As a key member of the Aman housekeeping team, the Housekeeping Supervisor will play a vital role in ensuring the highest standards of cleanliness and guest satisfaction. Reporting directly to the Housekeeping Manager, this individual will be responsible for supervising a team of housekeeping staff, maintaining a clean and organized work environment, and providing exceptional service to our guests.
RESPONSIBILITIES
• Satisfy guest needs and exceed expectations by providing timely and efficient service
• Project a positive hotel image through personal grooming and professional demeanor
• Train and lead housekeeping staff members to ensure they meet the highest standards of cleanliness and service
• Motivate and develop housekeeping staff to achieve their full potential
• Develop and maintain a culture of excellence within the housekeeping department
• Create and oversee schedules to ensure efficient use of resources
• Attend daily morning briefings with management and conduct daily briefings with housekeeping staff on all shifts
• Maintain a housekeeping log book to track progress and identify areas for improvement
• Record guest history and input data into the computer system
• Ensure all guest requests are answered in a timely and professional manner
• Prepare and maintain rooms in a timely and efficient manner
• Conduct daily inspections of arrival rooms, spot-check occupied and 'turn down' rooms, and inspect public areas and restaurant
• Supervise the minibar operation and ensure all equipment is in good working order
• Responsible for guest lost and found procedures and monitor guest comments related to housekeeping operations
• Work with Housekeeping and Engineering Managers to establish a good maintenance program and ensure swift follow-up on any issues
• Responsible for the maintenance, service, and control of all housekeeping equipment, linen, and supplies
• Maintain par stocks for all housekeeping supplies and place orders in a timely fashion
• Communicate openly and timely with Housekeeping Manager on the operation
• Cooperate and communicate with other departments on all resort-related matters
• Assist Housekeeping Manager in developing the annual housekeeping budget
• Responsible for the proper laundering of all linen and develop good rapport with outside laundry
• Maintain a clean and neat area of operation and keep high personal grooming standards
QUALIFICATIONS
• Knowledge of cleaning cart and supplies, washer/dryer, cleaning chemicals, and all other cleaning equipment and materials as necessary
• Must have knowledge of cleaning products and procedures
• Must have experience with cleaning procedures and equipment
• Should be capable of evaluating new supplies and equipment under the direction of the Housekeeping Manager
• Experience in training new staff members and the ability to delegate work assignments
• Must be able to deal effectively and calmly with difficult situations, work in a fast-paced environment with multiple priorities, and prioritize multiple tasks
• Able to prioritize multiple tasks, have a sense of urgency to complete projects, and be detail-oriented
• Proficient in computer systems, including PMS (partially, HK related) and Microsoft applications
• Good knowledge of languages Italian and English
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