Gucci Client Services Representative

2 settimane fa


Bologna, Emilia-Romagna, Italia Luxury Goods Italia S.p.A A tempo pieno

Job Summary

We are seeking a highly motivated and experienced Client Advisor to join our team at Luxury Goods Italia S.p.A.

Main Responsibilities

As a Client Advisor, you will be responsible for providing exceptional customer service and exceeding customer expectations. You will be the ambassador of the Gucci brand, communicating its philosophy and culture to customers.

Key Accountabilities

  • Serve customers with a deep understanding of the Gucci selling ceremony.
  • Provide an exceptional customer experience by greeting, listening, and assisting customers in exceeding their needs.
  • Guarantee cross and up-selling for all product categories.
  • Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market.
  • Build and strengthen relationships with customers, dealing with different nationalities and personalities.
  • Ensure qualitative monitoring and updating of customer information using the Company tools (CRM).
  • Ensure the achievement of individual and store goals, enhancing and developing the business.
  • Foster open and constructive communication with team members.
  • Contribute to managing the visual display of products in accordance with Gucci visual standards.

Requirements

  • Proven experience in a similar role within fashion retail companies.
  • Proven ability to drive and exceed individual and store results.
  • Deep passion for fashion and luxury.
  • Excellent commercial awareness and customer attitude.
  • High flexibility and ability to adapt to different customers.
  • Team-player mentality.
  • Strong communication skills.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge.
  • Fluent in Italian and English.

Job Type

Fixed Term (Fixed Term)

Organization

Luxury Goods Italia S.p.A
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