Front Office Manager
1 mese fa
7Pines Resort Sardinia is seeking a highly skilled Front Office Supervisor to join our team.
Key Responsibilities:
- Manage front desk operations, including check-in/check-out processes, guest requests, and phone calls.
- Ensure guests receive exceptional customer service and resolve any problems or complaints.
- Maintain accurate records and reports, including cash handling and room assignments.
- Supervise, train, and coach front desk staff.
- Ensure all front office equipment and supplies are maintained and in good working order.
- Stay up-to-date on hotel policies, procedures, and promotions.
Requirements:
- Minimum 2 years of experience in a front desk or related role.
- Strong communication and customer service skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of Microsoft Office and hotel management software.
- Bachelor's degree in hospitality management or a related field (preferred).
- Language: English (Required).
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