Front Office Manager
7 giorni fa
Job Title: Front Office Manager
Job Summary:
The 7Pines Resort Sardinia is seeking a highly skilled Front Office Manager to oversee the daily operations of our hotel reception. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing front office personnel, and maintaining accurate room status information.
Key Responsibilities:
- Train, cross-train, and retrain front office personnel to ensure they have the necessary skills to provide excellent guest service.
- Participate in the selection of front office personnel to ensure the best fit for our team.
- Supervise workload during shifts to ensure efficient and effective operations.
- Evaluate the job performance of each front office employee to identify areas for improvement.
- Verify accurate room status information and communicate it to relevant personnel.
- Resolve guest problems quickly, efficiently, and courteously to maintain a positive guest experience.
- Relay information to appropriate personnel to ensure seamless communication.
- Work within the allocated budget for the front office to ensure financial responsibility.
- Check cashiers in and out, verify banks and deposits, and maintain accurate records.
- Conduct regularly scheduled meetings with front office personnel to discuss goals, challenges, and best practices.
- Prepare revenue and occupancy forecasting to inform business decisions.
- Ensure that employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees at all times.
- Monitor V.I.P.'s special guests and requests to provide exceptional service.
- Review daily front office work and activity reports generated by Night Audit to identify areas for improvement.
- Review the front office log book and guest feedback forms on a daily basis to maintain a positive guest experience.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
- Perform other duties as requested by management to ensure the success of our hotel.
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