Guest Communication Representative
1 mese fa
Main Responsibilities:
As a Guest Communication Agent at Armani Hotel Milan, you will be responsible for:
- Answering phone calls in a friendly and efficient manner
- Handling guests' requests and resolving issues promptly
- Delivering wake-up calls, messages, and facsimiles in a timely manner
- Assisting colleagues with daily reports and staying updated on expected arrivals and departures
- Maintaining positive interactions with guests and colleagues
- Supporting and reinforcing Armani's Values and Culture Characteristics
- Ensuring punctuality and dealing with emergencies
- Receiving and attending to outgoing calls
Qualifications and Expertise:
To be successful in this role, you will need:
- Previous experience in a similar field in a 5-star hotel
- Excellent communication and organizational skills
- Knowledge of Opera PMS and proficiency in English and Italian
- Additional languages such as Chinese or Arabic are desirable
- Good knowledge of attractions and events in Milan
Additional Information:
This is a full-time, fixed-term position with a duration of 6-12 months. You will be working in a dynamic and luxurious environment with a team of professionals who share a passion for delivering exceptional guest experiences.
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