Customer Service Associate

2 settimane fa


Verona, Veneto, Italia Genesis A tempo pieno

Genesis is a global IT company with a strong presence in Eastern Europe, serving over 200 million unique monthly users. Our ecosystem consists of 15 companies and an investment fund, making us a leader in the industry.

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support operations, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.

Key responsibilities include:

  • Responding to customer inquiries via email, chat, and phone
  • Escalating complex issues to team leaders and mentors
  • Providing feedback on processes and suggesting improvements to enhance customer satisfaction

Requirements:

  • Fluency in Dutch (B2/C1) and English (B1-B2)
  • Promising multitasking abilities and time management skills
  • Strong computer skills and adaptability to new technology

We offer a dynamic work environment with opportunities for growth and development. Our team is dedicated to delivering exceptional customer service and supporting our clients' success.



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