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Field Service Engineer

2 mesi fa

Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno
Job Title: Field Service Engineer

We are seeking a skilled Field Service Engineer to join our team at Applied Materials in Agrate Brianza, Italy. As a Field Service Engineer, you will be responsible for ensuring the optimal performance of our equipment and providing exceptional customer service.

Key Responsibilities:
  • Manage equipment performance and supply spare parts as needed.
  • Implement and guarantee all levels of preventative and corrective maintenance within timelines.
  • Support troubleshooting activities and resolve technical issues on equipment.
  • Diagnose and resolve hardware issues through understanding of software and process data.
  • Perform upgrades and retrofits on equipment.
  • Ensure that the team applies the correct procedures and checklist for maintenance.
  • Understand and implement correct work methodologies and procedures as per company and customer quality standards.
  • Anticipate and respond to equipment issues and escalations in a timely manner.
  • Collaborate and communicate with company stakeholders.
  • Participate in internal and customer meetings.
  • Assist management in operation of site service business.
  • Assist Applied Materials field management in establishing and achieving objectives for assigned account.
  • Keep field management informed on customer perception of system performance.
  • Take initiative to avoid and resolve customer problems.
  • May occasionally initiate projects to drive down costs or increase uptime.
  • May work in shift depending on assignment.
  • Travel flexibility is required.
Requirements:
  • Technical Diploma or University Degree.
  • Minimum 2-4 years of work experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.
  • Proficiency in MS Office and Outlook.
  • Additional skills in industrial automation, problem-solving through software analysis, software coding, and server administration are welcomed.
Additional Information:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.