Guest Services Agent

1 settimana fa


Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno
About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is a global leader in luxury hospitality, with a commitment to delivering exceptional guest experiences. Our team of dedicated professionals is passionate about creating unforgettable moments for our guests, and we're seeking a talented Guest Services Agent to join our team at Four Seasons Hotel Florence.

The Role of Guest Services Agent

As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded. Your duties will include:

  • Transporting guests and their luggage
  • Greeting guests and assisting with check-in and check-out
  • Managing errands and requests
  • Ensuring the lobby and luggage storage room are clean and well-maintained
  • Assisting guests at the Reception/Concierge Desk
Requirements

To be successful in this role, you will need:

  • Previous Front Office experience in luxury hospitality operations
  • Excellent interpersonal and relationship-building skills
  • A team spirit approach
  • Fluency in English and Italian
  • A valid driving license
What We Offer

As a member of our team, you can expect:

  • A competitive salary
  • Quality meals at our Employee restaurant
  • Free Uniform with dry cleaning available
  • Staff Accommodation upon availability
  • Employee discounts in our Four Seasons outlets and other suppliers in town
  • Access to the Wellbeing hotel program
  • Employee Experience initiatives
  • Employee Recognition Programmes
  • Excellent Training and Career Development opportunities
About Four Seasons Hotel Florence

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just steps away from the cultural heart of Florence. Named #9 in the new global ranking of the World's 50 Best Hotels 2023, Four Seasons Hotel Firenze is the perfect urban retreat steeped in historic beauty.


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