Guest Services Coordinator
2 mesi fa
About Four Seasons:
Four Seasons is driven by our exceptional team. We are a group of individuals dedicated to personal growth, striving for excellence, and treating one another with respect and kindness. Our staff worldwide crafts remarkable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We understand that the best way to empower our team to deliver these extraordinary guest experiences is through a premier employee experience and a positive company culture.
At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter as we wish to be treated ourselves. Whether you work with us, stay with us, or engage with us, we believe our mission is to create lasting impressions. This stems from our conviction that life is enriched when we genuinely connect with the people and the world around us.
About the location:
A serene urban oasis steeped in historical charm. Wander through the city's largest private garden – a peaceful sanctuary adorned with statues, fountains, and ancient trees – or retreat to your suite where exquisite frescoes adorn the walls amidst original architectural features. Our historic establishment, featuring a Michelin-starred Italian restaurant and a locally inspired spa, is conveniently located near the cultural epicenter of Florence.About the role:
The Front Desk Receptionist is responsible for welcoming guests to the establishment, ensuring an outstanding guest experience during check-in, throughout their stay, and at departure. This position aims to achieve the highest level of guest satisfaction during arrivals and departures, while also addressing a variety of guest requests, assessing their needs, providing personalized recommendations, and adhering to Four Seasons service standards.
Responsibilities:
Manage all guest interactions with the utmost hospitality and professionalism, accommodating special requests whenever feasible. Assist guests with inquiries related to hotel services, operational hours, key personnel, in-house events, directions, and more. Respond to all guest requests promptly and accurately, with interactions occurring both in person and via phone. Address guest complaints and identify opportunities to enhance and personalize the service experience for all guests.Qualifications:
A minimum of one year of experience in a luxury hotel or similar environment is preferred. Exceptional interpersonal and communication skills. Cultural sensitivity and a strong customer service orientation. A focus on guest preferences and the importance of personalized service. Proficiency in English and Italian. Familiarity with Opera PMS is advantageous.Benefits:
Competitive salary and a comprehensive benefits package. Outstanding training and development opportunities. Complimentary accommodation at other Four Seasons Hotels and Resorts. Complimentary dry cleaning for employee uniforms. Employee meals provided. Engaging employee experience initiatives, including annual themed parties and various ESG events throughout the year.Schedule & Hours:
This position is based at the Four Seasons Hotel Florence and is seasonal in nature. Candidates must possess the legal right to work in Italy at the time of application.
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