Guest Services Director
2 settimane fa
As Guest Services Director, you will lead the Front Office team to deliver exceptional guest experiences, ensuring seamless check-in/check-out processes and maintaining a high level of customer satisfaction.
Main Responsibilities:
- Lead and inspire the Front Office team to achieve exceptional guest satisfaction.
- Develop and implement strategies to improve guest relationships and loyalty.
- Collaborate with other departments to ensure smooth day-to-day operations.
- Maintain accurate records and reports to track guest feedback and preferences.
Requirements:
- Proven experience in hospitality leadership, preferably in a Front Office role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of hotel operations systems and software.
- Natural leader with a passion for delivering exceptional guest experiences.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
Working Conditions:
- Full-time position.
- No remote work.
Employment Type: Full-time.
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