Guest Experience Lead

2 settimane fa

Florence, Toscana, Italia Collegio alla Querce A tempo pieno

Job Summary

This key role is instrumental in setting the tone for our guests and team members to ensure the delivery of an exceptional guest experience. The successful candidate will oversee, mentor, and lead front of the house team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.

Key Responsibilities

  • Align with the Director of Operations and other guest services leaders to maximize hotel operations.
  • Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
  • Foster an environment that ensures consistency and a high level of guest satisfaction.
  • Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications

  • Minimum of five-year experience in a Front Office/Guest Experience lead role for a luxury hotel.
  • Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
  • Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
  • Excellent planning skills and aptitude for working with multiple systems (knowledge of Opera PMS will be an advantage) and a solid understanding of hotel operations and practices.

About Us

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

  • Guest Experience Director

    7 giorni fa

    Florence, Toscana, Italia Collegio Alla Querce A tempo pieno

    Collegio Alla Querce Job DescriptionJob Title: Guest Experience DirectorAuberge Resorts Collection is seeking a skilled Guest Experience Director to join our team at Collegio Alla Querce. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of satisfaction for our...

  • Guest Services Director

    24 ore fa

    Florence, Toscana, Italia AccorHotel A tempo pieno

    As Guest Services Director, you will lead the Front Office team to deliver exceptional guest experiences, ensuring seamless check-in/check-out processes and maintaining a high level of customer satisfaction.Main Responsibilities:Lead and inspire the Front Office team to achieve exceptional guest satisfaction.Develop and implement strategies to improve guest...

  • Housekeeping Team Lead

    3 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Lead the Way in Housekeeping ExcellenceAs a Housekeeping Supervisor at Collegio alla Querce, you will have the opportunity to shape the housekeeping experience for our guests. With a keen eye for detail and a passion for delivering exceptional service, you will lead and inspire a team of housekeeping professionals to provide a haven of cleanliness and...

  • Housekeeping Team Lead

    5 giorni fa

    Florence, Toscana, Italia Collegio Alla Querce A tempo pieno

    Job SummaryCollegio Alla Querce seeks a highly skilled Housekeeping Supervisor to lead our cleaning services team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our guest rooms and public areas.Key ResponsibilitiesLead and supervise the housekeeping team, providing...

  • Housekeeping Team Lead

    2 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Lead the Way in Housekeeping ExcellenceAs a Housekeeping Supervisor at Collegio alla Querce, you will be responsible for leading a team of housekeeping staff to ensure the highest standards of cleanliness and hospitality in our guest rooms and public areas. Your attention to detail and ability to motivate your team will be key to delivering exceptional guest...

  • Housekeeping Team Lead

    2 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Collegio alla Querce Job OpportunityCollegio alla Querce, a luxurious resort, is seeking a skilled Housekeeping Supervisor to join their team. As a key member of the housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our guest rooms and public areas.Key ResponsibilitiesLead and supervise a...

  • Housekeeping Team Lead

    2 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Collegio alla Querce: A Haven of ExcellenceAt Collegio alla Querce, Auberge Resorts Collection, we are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for leading and inspiring a team of housekeeping staff to deliver exceptional cleaning services and...

  • Housekeeping Team Lead

    1 settimana fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Housekeeping Supervisor Job DescriptionCollegio alla Querce is seeking a skilled Housekeeping Supervisor to lead our housekeeping team. As a key member of our hospitality operations, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.Lead and Supervise the Housekeeping TeamInspect and Maintain Guest Rooms and...

  • Guest Services Coordinator

    3 mesi fa

    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is driven by our team. We are a group of individuals who strive for excellence, continuously pushing our limits and treating each other with respect and kindness. Our global team members create unforgettable experiences for our guests, residents, and partners through a dedication to luxury and heartfelt service. We...

  • Guest Service Manager

    3 settimane fa

    Florence, Toscana, Italia Accor Hotels A tempo pieno

    Job Title: Assistant Manager Guest ServiceWe are seeking a highly skilled and experienced Assistant Manager Guest Service to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel services.Key Responsibilities:Provide...

  • Bell Captain

    2 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Job Title: Bell Captain - Exceptional Guest ServiceJob Summary: We are seeking a skilled Bell Captain to lead our hospitality team and provide exceptional guest service. As a Bell Captain, you will be responsible for supervising and leading the bell staff, ensuring efficient and courteous service to our guests.Key Responsibilities:Supervise and lead the bell...

  • Guest Services Coordinator

    2 mesi fa

    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is driven by our exceptional team. We are a diverse group of individuals dedicated to personal growth, striving for excellence, and treating each other with respect and kindness. Our staff worldwide crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury infused with genuine...

  • Hotel Guest Room Attendant

    2 settimane fa

    Florence, Toscana, Italia Threeriverscasino A tempo pieno

    {"title": "Guest Room Attendant", "description": "Job SummaryWe are seeking a highly motivated and detail-oriented Guest Room Attendant to join our Housekeeping team at Threeriverscasino. As a key member of our team, you will be responsible for ensuring the highest level of cleanliness and quality in our guest rooms.Key ResponsibilitiesConduct thorough...

  • Bell Captain Lead

    2 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Take charge of exceptional guest service as a Bell Captain Lead, where your leadership will set the tone for seamless arrivals and departures. As a key member of the hospitality team, you'll orchestrate efficient and courteous service, ensuring each guest's journey begins and ends with a touch of warmth and efficiency.Supervise and lead the bell staff,...

  • Guest Service Manager

    2 mesi fa

    Florence, Toscana, Italia Accor A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for leading and inspiring our receptionists to deliver exceptional customer experiences for our guests.Key ResponsibilitiesLead the Front Office team to achieve exceptional customer...

  • Bell Captain

    2 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Job Title: Bell Captain - Lead Hospitality TeamJob Summary: We are seeking a skilled Bell Captain to lead our hospitality team and provide exceptional guest service. As a Bell Captain, you will be responsible for supervising and leading the bell staff, ensuring efficient and courteous service to our guests.Key Responsibilities:Supervise and lead the bell...

  • Guest Services Coordinator

    2 mesi fa

    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is driven by our exceptional team. We are a group of individuals dedicated to personal growth, striving for excellence, and treating one another with respect and kindness. Our staff worldwide crafts remarkable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We...

  • Guest Services Coordinator

    2 mesi fa

    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who strive for excellence, pushing our limits and treating one another with respect and kindness. Our staff across the globe crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury and...

  • Housekeeping Team Lead

    2 settimane fa

    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Job Title: Housekeeping SupervisorJob Summary:We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Collegio alla Querce. As a Housekeeping Supervisor, you will be responsible for leading and inspiring our housekeeping team to deliver exceptional cleaning services to our guests.Key Responsibilities:Lead and supervise the...

  • Guest Services Representative

    3 settimane fa

    Florence, Toscana, Italia Auberge Resorts A tempo pieno

    Auberge Resorts CollectionWe are seeking a skilled Guest Services Agent to join our team at Collegio alla Querce, Auberge Resorts Collection. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.Key Responsibilities:Welcome guests upon arrival...