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Guest Service Manager

2 mesi fa

Florence, Toscana, Italia Accor A tempo pieno

About the Role

We are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for leading and inspiring our receptionists to deliver exceptional customer experiences for our guests.

Key Responsibilities

  • Lead the Front Office team to achieve exceptional customer satisfaction and loyalty
  • Develop and implement strategies to improve customer experience and retention
  • Manage and maintain accurate records of guest interactions and feedback
  • Collaborate with other departments to ensure seamless delivery of hotel services
  • Contribute to the development and implementation of hotel policies and procedures

Requirements

  • Proven experience in a similar role within the hospitality industry
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Knowledge of hotel operations and customer service principles

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance