Guest Services Representative
18 ore fa
Auberge Resorts Collection
We are seeking a skilled Guest Services Agent to join our team at Collegio alla Querce, Auberge Resorts Collection. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.
Key Responsibilities:
- Welcome guests upon arrival and facilitate efficient check-in processes.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Manage room reservations, confirm guest details, and assist in room assignments.
- Handle and resolve guest issues, complaints, or challenges.
- Serve as a communication hub between guests and various hotel departments.
Requirements:
- 1 year of experience in a similar role.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks efficiently.
- Familiarity with hotel management systems and basic computer skills.
About Us:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties are designed to bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service.
Join Our Team:
We invite you to create unforgettable stories in some of the world's most desirable destinations. If you are passionate about delivering exceptional guest experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
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