Guest Services Representative

6 ore fa


Florence, Toscana, Italia Collegio alla Querce A tempo pieno
Unlock a World of Hospitality

At Collegio alla Querce, we're seeking a skilled Guest Services Agent to join our team. As the face of our establishment, you'll be responsible for ensuring every guest enjoys a seamless and memorable stay.

Key Responsibilities:
  • Welcome guests upon arrival, facilitate efficient check-in processes, and ensure accurate and timely check-out procedures.
  • Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
  • Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
  • Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
  • Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.
Qualifications:
  • 1 year in a similar role
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks efficiently
  • Familiarity with hotel management systems and basic computer skills
About Us:

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, we invite guests to create unforgettable stories in some of the world's most desirable destinations.



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