Guest Experience Director
7 giorni fa
Collegio Alla Querce Job Description
Job Title: Guest Experience Director
Auberge Resorts Collection is seeking a skilled Guest Experience Director to join our team at Collegio Alla Querce. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of satisfaction for our guests.
Key Responsibilities:
- Oversee and mentor front of the house team members to ensure seamless guest experiences
- Align with the Director of Operations to maximize hotel operations and improve guest satisfaction
- Utilize tools to execute timely and personalized communications with guests
- Foster an environment that ensures consistency and high levels of guest satisfaction
Requirements:
- Minimum of five years of experience in a Front Office/Guest Experience lead role for a luxury hotel
- Demonstrated ability to communicate effectively and provide directions and guidance in a clear and concise manner
- Passion for delivering exceptional service and a genuine interest in working with guests in a luxury environment
What We Offer:
- Opportunity to work with a renowned luxury hotel brand
- Competitive salary and benefits package
- Professional development opportunities
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