Airport Operations Supervisor

1 settimana fa

Milano, Lombardia, Italia Etihad Airways A tempo pieno
Synopsis

As a key member of the Etihad Airways team, the Airport Operations Supervisor plays a pivotal role in ensuring the smooth operation of airport activities. This involves overseeing the performance of teams and service providers, ensuring that financial, customer service, quality, safety, and security objectives are met in accordance with all applicable regulations and standards.

Key Responsibilities
  • Oversee all passenger and aircraft handling operations, ensuring adherence to arrival/departure checklists, brand requirements, company policies, and regulatory requirements.
  • Manage safety and security outcomes through hazard identification, monitoring, and reporting.
  • Coordinate the effective management of flight editing and special guest requirements, including VIP/MAAS, PRM, and special category guests.
  • Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and minimize impact on guest service and operational integrity.
  • Deliver, maintain, and rehearse the station emergency response plan, disruption planning, diversion/delay handling, and business continuity plans.
  • Ensure on-time performance, including coordination, mitigation, accurate reporting, and follow-up of delays.
  • Promote and monitor airport ancillary sales, ensuring compliance with associated targets.
  • Responsible for promoting, delivering, monitoring, and reporting on customer service-related standards, including performance against associated KPIs.
  • Ensure adherence to local authority requirements, including arrival/departure documentation and reporting.
  • Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks, through effective evaluation and decision-making based on conditions, hazards, and threats.
  • Identify and report safety and security-related occurrences and hazards in accordance with company procedures and local regulations.
Requirements
  • Degree-level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
  • Previous exposure to highly pressured and multicultural environments in a supervisory role within a shift environment required.
  • Minimum 5-7 years' experience within the service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.
  • Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service, balancing guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

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