Airport Operations Supervisor
2 giorni fa
Etihad Airways is seeking a highly skilled and experienced Airport Operations Supervisor to join our team. As a key member of our airport operations team, you will be responsible for overseeing the smooth and efficient operation of our airport facilities, ensuring that all safety and security protocols are met, and that our passengers receive exceptional service.
Key Responsibilities- Oversee all passenger and aircraft handling operations, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures, and regulatory requirements.
- Responsible for the effective management of safety and security outcomes, through hazard identification, safety and compliance monitoring, and reporting.
- Ensure all flight editing and special guest requirements are met, including assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
- Effectively liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
- Deliver, maintain, and rehearse station emergency response plans, disruption planning, diversion/delay handling, and business continuity plans.
- Responsible for on-time performance, including coordination, mitigation, accurate reporting, and follow-up of delays.
- Airport ancillary sales promotion, coordination, process compliance monitoring, and adherence to associated targets.
- Responsible for promotion, delivery, monitoring, and reporting on customer service-related standards, including performance against associated KPIs.
- Ensure adherence to local authority requirements, including arrival/departure documentation and reporting.
- Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks, through effective evaluation and decision-making based on conditions, hazards, and threats.
- Identification and reporting of safety and security-related occurrences and hazards, in accordance with company procedures and local regulations.
- Degree-level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
- Previous exposure to highly pressured and multicultural environments in a supervisory role within a shift environment required.
- Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.
- Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations.
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