Senior Programme Manager, Salesforce, EU Delivery Service Partners

1 mese fa


Milano, Lombardia, Italia Amazon EU SARL (Italy Branch) A tempo pieno
About the Role

We are seeking a highly skilled Salesforce Programme Manager to join our EU Delivery Service Partners team. As a key member of our organization, you will be responsible for leading and implementing strategic projects to enhance our Salesforce org.

Key Responsibilities:

  • Define and improve strategies for optimizing Salesforce usage in Last Mile
  • Develop and deliver on a coherent strategy, including design, user requirements, market assessments, scalable delivery plan, adoption strategy, and expansion to the APAC & AMET market
  • Create innovative solutions using data and research to address wider challenges in your organization
  • Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations
  • Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish

About the Team

The EU DSP Business Health Team is responsible for building DSP lifecycle insights, coaching tools, and interventions for the Business Coaches (BCs), designed to increase DSP profitability, performance, reliability, and compliance. The team develops standardized EU country BC mechanisms and leverages in-country best practices, allowing continuous improvement in all EU regions, considering specific legal and/or regulatory conditions and variations.

Requirements

  • A degree
  • Relevant experience communicating with and influencing a range of different stakeholders, including senior management
  • Relevant experience in managing large-scale programs or projects
  • Detailed knowledge of Salesforce CRM products and experience with implementing Salesforce CRM improvement projects


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