Tiffany Brand Ambassador

1 settimana fa

Roma, Lazio, Italia Tiffany & Co. A tempo pieno
About the Role

Tiffany & Co. is seeking a highly skilled and passionate Client Advisor to join our team. As a Client Advisor, you will be the face of our brand, embodying the Tiffany touch in every client interaction. Your exceptional communication skills, entrepreneurial spirit, and passion for building client relationships will drive sales and exceed sales plans.

Key Responsibilities
  • Sales: Develop and deepen relationships with clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store sales plans. Capture client data, cultivate new and existing client relationships, and deliver a significant portion of sales through repeat client business.
  • Service: Elevate the in-store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony, using the Tiffany Touch. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on client feedback.
  • Operations in Store: Take care of stock control and inventories, process merchandise requests, and follow up on special orders or back orders. Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.
  • Post-Sales Client Service: Manage all store supplies, including sundries, packaging, and hospitality. Perform daily cashier functions, including accounts payable and cash-related functions. Daily tracking of necessary invoice approvals and verification of daily inventory reports.
Requirements
  • Experience in retail or luxury retail or relevant client-related experience.
  • Proven track record in achieving sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Ability to work with a diverse client base.
  • Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
  • Italian and English speaking abilities are mandatory; a third language is an appreciated plus.
Preferred Qualifications
  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Proficiency in multiple languages.

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