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Front Office Ambassador

2 mesi fa

Roma, Lazio, Italia MAMA SHELTER LISBOA A tempo pieno
About MAMA SHELTER LISBOA

We believe that our people are our greatest asset, regardless of their role. We're a happiness gang with a mission to make our guests' experiences unforgettable.

Our hotels, each one unique, are a reflection of the talents we recruit. We rely on good humor, involvement, motivation, and strong human values. Our founders, the Trigano family, believe in our teams and growth. They offer cross-functional experiences within our hotels and international mobility opportunities. Working at MAMA isn't about diplomas or years of experience, but about enthusiasm and passion.

Job DescriptionAs a Receptionist and Ambassador of the MAMA brand, you'll embody the MAMA Spirit while representing the Company. Be genuine, kind, considerate, courteous, thoughtful, positive, and respectful to all MAMA Family Members, guests, vendors, contractors, and anyone within MAMA Shelter. This includes being mindful of these characteristics while representing MAMA Shelter at any time.

MAMA is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience. Your amazing attitude is vital to MAMA's success.

Objective:

The Receptionist is responsible for greeting and welcoming guests, making them feel at home in their environment.

QualificationsEssential Duties and Responsibilities:
  1. Greet and welcome guests.
  2. Assign rooms and keys.
  3. Adhere to room rates assigned by the Front Office Manager.
  4. Maintain room availability.
  5. Collect and distribute messages for guests.
  6. Prepare bills and collect payments for visits.
  7. Assist in solving billing discrepancies.
  8. Answer inquiries regarding hotel area and services.
  9. Adopt impeccable phone and interaction etiquette with guests.
  10. Provide genuine service and welcome to all guests.
  11. Recommend places to visit, eat, and shop.
  12. Arrange transportation for guests.
  13. Maintain hotel records.
  14. Run nightly reports as needed.
  15. Other duties as assigned.