Care Team Specialist
19 ore fa
Job Summary
The Care Team Specialist is a vital role within MSC Cruises, responsible for providing exceptional support to guests and crew facing challenging circumstances. This position requires a high level of empathy, effective communication, and problem-solving skills to ensure the best possible experience for our guests and crew.
Key Responsibilities
- Provide emotional and logistical support to guests and crew facing difficult and critical circumstances, either remotely or in person.
- Travel to locations where support is needed to provide direct assistance to guests and crew during crisis events.
- Establish contact with companions and family members of affected persons to provide them with support.
- Establish contact with local and international authorities to facilitate the resolution of guest and crew complaints and requests.
- Keep records of important data in compliance with GDPR regulations.
- Attend staff meetings, training sessions, and work collaboratively as part of a team.
Requirements
- A previous experience or training in a similar role is preferred.
- Experience in Front of House departments and/or in social contexts.
- Onboard cruise ship experience is considered an advantage.
- Fluency in English, plus at least two of the following languages: French, Spanish, German, Arabic, Russian, Chinese, Japanese, Portuguese.
- Knowledge of Microsoft Office tools and common social media platforms.
- Strong customer service and analytical approach, with a high level of attention to detail.
- Excellent communication, organization, time management, and problem-solving skills.
- Able to follow through with assigned tasks, work in a team, be dependable, and self-motivated.
- Availability to short-notice travel, flexibility, and adaptability skills.
- Working regularly scheduled weekend days and holidays.
VISA Requirements
- Right to work in Italy.
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