Renewal Team Lead
5 giorni fa
CoreView is a global leader in effortless M365 security, governance, and administration solutions. As the industry's top choice for comprehensive M365 ecosystem management, we're seeking a highly motivated Renewal Team Lead to join our team.
We empower 1500+ M365 organizations to streamline their admin experience, deliver best practice security, and drive ROI through our end-to-end solution. Our values of Collaboration, Ownership, Respect, and Empathy guide everything we do, creating a diverse and inclusive global workplace where everyone thrives.
Job SummaryThis role requires a target-driven individual with excellent communication skills to manage opportunities with external clients, collaborate with our internal Technical Account team, and partners. The ideal candidate will be comfortable on the phone handling customer conversations, guiding customers and resellers to make informed decisions on renewals and upsell/x-sell opportunities.
Responsibilities- End-to-End Renewal Process Management: Manage customer and reseller contracts from start to finish, ensuring seamless renewal experiences.
- Proactive Outreach: Regularly engage with customers and resellers to discuss renewal options, identify trends, and capitalize on opportunities.
- Negotiation and Contract Management: Negotiate contract terms and pricing with customers and resellers, maintaining accurate records of renewal activities and customer interactions.
- Collaboration and Reporting: Work closely with sales and Technical Account teams to ensure smooth renewal processes, provide regular reports on renewal performance to management, and stay up-to-date with industry trends and best practices.
- 2+ Years of Experience: Proven track record in renewals or customer success roles, with a strong negotiation and communication skillset.
- Analytical Skills: Proficiency in CRM software, Microsoft Office Suite, and ability to analyze data to identify trends and opportunities.
- Customer-Focused Mindset: Passion for delivering exceptional service, with a customer-focused approach and willingness to learn and adapt to new tools and technologies.
- English Fluency: Must be fluent in English; German or French language skills are an asset.
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