Medical Information Specialist with Maltese Language Expertise
5 giorni fa
IQVIA Safety Operations is seeking a highly skilled Medical Information Specialist to join our team. As a Medical Information Specialist, you will play a critical role in providing phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support.
Key Responsibilities- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support.
- Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, and coordinating translations.
- Build a positive, collaborative team environment with lifecycle safety team members, lead by example, and provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
- Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
- Bachelor's Degree in a Life Science is required.
- Excellent written and verbal skills in English (min. C1) and Maltese language (min. C2/native).
- Experience in lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to work effectively on multiple projects simultaneously, organize own workload, and effectively manage competing priorities.
IQVIA Safety Operations is an international, diverse team based across the world, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. We are proud to be a part of IQVIA, a leading healthcare technology and consulting company.
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