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Fitness Manager

2 mesi fa

Florence, Toscana, Italia Crunch Fitness A tempo pieno
Job Summary

The Head Coach (HC) is responsible for ensuring that the club delivers a high-quality fitness experience to all members. This includes communicating and upholding company standards, leading by example, and ensuring that team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.

Key Responsibilities
  • Staffing and Development (40% of time):
    • Hire, develop, and manage the performance of qualified Personal Trainers.
    • Train and develop Membership Counselors regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention.
    • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
    • Offer career growth and advancement opportunities as warranted.
    • Manage the Personal Trainer schedule, including staying within budgeted non-session hours as submitted to and approved by the General Manager.
    • MEDIATE club employee relations matters for all club fitness employees.
    • Discipline staff under the guidance of your direct supervisor.
  • Fitness Management (40% of time):
    • Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training, and programs within Crunch standards.
    • The Head Coach (HC) is responsible for the successful attainment of fitness and supplement revenue goals.
    • Ensure that all Crunch Coaches are delivering high-quality programs to their clients.
    • Develop weekly work schedules for fitness staff.
    • Ensure that staff properly records their Time Labor, ensure that staff complies with Time and Labor guidelines, and manage overtime in accordance with company guidelines.
    • Provide member service and support related to fitness servicing issues.
    • Assist members and encourage their involvement in fitness services.
    • Ensure accurate administration of Personal Training, including usage of dotFIT, measurement tracking, workout programs, etc.
    • Responsible for achieving monthly, quarterly, and yearly revenue objectives set forth by the Company with regards to CPT and Supplements.
    • Train and develop new Crunch Coaches.
    • Regularly train staff on industry updates and teach Crunch Coaches to be continually successful to ensure that all clients are trained professionally.
  • Sales and Service (20% of time: club specific):
    • Participate and provide direct execution support in the fitness area.
Qualifications
  • Knowledge, Skills, and Abilities:
    • Knowledge of Crunch Certified Personal Training Program, including program software (dotFIT, Google Calendar, MASS).
    • Knowledge of Personal Training technique and program design.
    • Must be able to adjust and operate all club equipment.
    • Experience in coaching/motivating groups.
    • Strong interpersonal communication skills.
    • Able to generate, maintain, and demonstrate a friendly, enthusiastic, positive attitude.
    • Possesses a strong member service focus.
    • Responds professionally to requests and inquiries from guests, members, and staff.
  • Education and Certifications:
    • High School Diploma or GED required.
    • Bachelor's Degree preferred.
    • Current Cardiopulmonary Resuscitation (CPR).
    • One or more of the following certifications: American College of Sports Medicine (ACSM), American Council on Exercise (ACE), The Cooper Institute, International Fitness Professionals Association (IFPA), National Academy of Sports Medicine (NASM), National Exercise and Sports Trainers Association (NESTA), National Federation of Professional Trainers (NFPT), National Strength and Conditioning Association (NSCA).
  • Experience:
    • 1-2 years as a Personal Trainer/Crunch Coach preferred.
    • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees.