Service Designer

3 ore fa

Cremona, Lombardia, Italia Fresenius Medical Care A tempo pieno

About the Role


Fresenius Medical Care is seeking a talented Service Designer to join our Digital Services and Solutions team.


As a Service Designer, you will have the opportunity to work with our global multidisciplinary product teams to build service offerings for Fresenius' multifaceted ecosystem.




  • Conduct generative discussions with stakeholders to find opportunities for innovation.
  • Collaboratively collect requirements during the discovery phase.
  • Prototype design of enhanced business processes and test innovated solutions.
  • Gain deep domain knowledge, services, and product expertise to propose enhanced solutions.
  • Effectively communicate with stakeholders to ensure alignment with users and business needs.
  • Develop service blueprints, maps, and other visualizations to communicate desired service design.
  • Measure the effectiveness of the service design through customer satisfaction scores.


About You


We are looking for a proactive, self-learner, and self-directed individual with a strong business acumen and persuasive storytelling skills.


As a Service Designer, you will be responsible for identifying customer and user needs, opportunities for improving customer and user journeys, and leading end-to-end service design projects.


You will work closely with various stakeholders, including product managers, product owners, technology partners, business analysts, and others, to define service requirements and goals.


We value diversity, inclusion, and equal opportunities. We offer a stable and secure environment with opportunities for growth and personal development.

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