Network Operations Administrator
2 settimane fa
Job Summary:
Stefanini EMEA is seeking a highly skilled Network Operations Administrator to join our team in Turin, Italy. As a key member of our ICT Infrastructure Tower, you will work closely with our customer's team to ensure the smooth operation of our network infrastructure.
Key Responsibilities:
- Monitoring and Alerting:
- Continuously monitor infrastructure components to identify potential issues.
- Implement alerting mechanisms to notify relevant personnel or teams in case of detected issues.
- Develop processes for handling incidents, including logging, categorization, prioritization, investigation, and resolution.
- Establish SLAs based on impact and urgency, with defined escalation processes to ensure timely resolution of critical issues.
- Change Management:
- Implement changes to the infrastructure in a controlled and systematic manner to minimize disruption and risk.
- Develop defined change approval processes, documentation requirements, and rollback procedures.
- Capacity Planning and Performance Tuning:
- Monitor resource utilization trends and forecast future capacity requirements.
- Identify performance bottlenecks and implement optimizations to improve systems performance and efficiency.
- Documentation and Reporting:
- Provide regular reports on key performance indicators (KPIs), incidents, changes, and other relevant metrics.
- Manage relationships with third-party vendors and services providers to ensure timely delivery of services and support.
- Evaluate vendor performance and support in negotiating contracts to optimize service levels and costs.
Requirements:
- Minimum 3 years of experience in a similar role.
- Experience within the Network Operations area, including LAN-WAN, Cabling, PBX, Firewalls & VPN, NAC, Wireline, and SASE.
- Proficiency in monitoring tools such as Nagios, Prometheus, Grafana, Zabbix, or Datadog for real-time infrastructure monitoring.
- Understanding of technical network requirements and procedures to translate them in front of vendors.
- Ability to create clear and concise documentation for processes, incident reports, and system changes.
- Experience in evaluating third-party vendors, assessing their service delivery, and negotiating contracts.
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