Customer Service Representative
3 giorni fa
Ti piacerebbe lavorare in un ambiente dinamico e internazionale? Baglioni Hotels & Resorts è alla ricerca di un Agent - Customer Care per il nostro ufficio centrale a Milano.
Descrizione del ruoloIl nostro team del Central Reservations Office è in fase di espansione e stiamo cercando qualcuno che sia in grado di gestire le richieste dei nostri clienti con professionalità e attenzione al dettaglio. Le tue responsabilità saranno:
- Gestire le chiamate inbound dei clienti e rispondere alle loro richieste con cura e precisione.
- Identificare e risolvere i problemi dei clienti in modo efficace e rapido.
- Offrire servizi e esperienze personalizzate ai nostri clienti.
- Collaborare con il team per migliorare la qualità del servizio offerto.
Per questo ruolo, richiediamo:
- Ottima conoscenza dell'inglese e di una seconda lingua straniera.
- Esperienza pregressa nel ruolo di almeno un paio di anni, preferibilmente in ambito hotel.
- Proattività, forte predisposizione al problem solving e orientamento al cliente e al teamwork.
Se sei interessato a unirti alla nostra squadra, invia il tuo CV e un messaggio di presentazione entro il 15 giorni successivi alla pubblicazione di questo annuncio. Saranno presi in considerazione solo i curriculum di candidati idonei.
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Customer Service Representative
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