Digital Freight Operations Coordinator

2 settimane fa


Milano, Lombardia, Italia sennder A tempo pieno
Key Responsibilities

This role is part of our Operations team, responsible for the execution of our department vision and strategies in road logistics. The Junior Operations Analyst, Customer Support will identify and drive productivity and continuous improvement.

  • Manage and coordinate the day-to-day order lifecycle, including order ingestion/entry, order status updates, pricing and costing, account maintenance, operations communications, and overall order fulfillment.
  • Support the team in operational control activities, carrying out daily, weekly, and monthly analyses to ensure proper management of the order lifecycle for customers and suppliers.
  • Perform duties and responsibilities as required to support operational issues during peak season, managing, checking, and closing all orders received and performed by our Operations Teams.
  • Support the development and maintenance of Standard Operating Procedures (SOPs) for the team to optimize order management activities.
Requirements
  • Master degree in economics, statistics, engineering, or equivalent fields or comparable work experience.
  • At least 1 year of professional experience in operations, operations excellence, operations analysis, administration with a history of success working ideally within logistics companies and/or scale-ups.
  • Good experience in data analysis and visualization tools such as SQL, Tableau, PowerBi, Looker to support critical decisions and translating them into actionable insights.
  • Experience in working in high-growth and rapidly scaling environments and overcoming the challenges that these bring.
About sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture PM company that combines sennder's innovative digital approach with Poste Italiane's expertise and know-how. We improve logistics, making it sustainable, cost-efficient, and transparent for shippers and truck carriers.



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