Airport Services Leadership Role
1 mese fa
A highly experienced Airport Services leader is sought to oversee the delivery of exceptional customer experiences across multiple touchpoints. As a key member of our team, you will be responsible for ensuring that all aspects of airport operations meet or exceed Emirates' standards.
Key Responsibilities:
• Develop and implement strategies to enhance customer satisfaction, drive efficiency, and improve overall airport experience
• Lead and manage a team of Airport Services professionals to achieve high performance and consistency in service delivery
• Collaborate with stakeholders to identify opportunities for process improvement and implement changes to drive business growth
• Ensure compliance with regulatory requirements and company policies
• Conduct regular audits to ensure adherence to safety and quality standards
• Foster a culture of excellence, innovation, and continuous learning within the team
Requirements:
• Minimum 5 years of experience in airport operations, with at least 2 years in a supervisory/senior agent role
• Proven track record of leading teams and driving results in fast-paced environments
• Excellent communication, interpersonal, and problem-solving skills
• Strong knowledge of airport operations, customer service principles, and safety regulations
• Ability to work under pressure, think critically, and make sound decisions quickly
• Fluency in spoken and written English and Italian;
About Us:
The Emirates Group offers exciting career opportunities in over 100 countries. We value diversity, inclusivity, and employee development. Our competitive salary package includes an estimated €60,000 - €80,000 per year, based on location and experience.
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