Commercial Account Manager for Freight EU

2 settimane fa

Milano, Lombardia, Italia Amazon A tempo pieno
About the Role

Amazon is seeking an experienced Account Manager to join the Freight EU team, responsible for nurturing and growing our existing portfolio of shippers through relationship building, engagement activities and ensuring a great shipper experience.

The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer-obsessed, have experience in a commercial role, be able to work efficiently with internal stakeholders and be ready to roll up their sleeves to grow this business.

Key Responsibilities
  1. Nurture and grow our existing portfolio of SMB-sized shippers and achieve volume goals with best-in-class service
  2. Maintain a high level of engagement from our shippers through consultative account management and proactively identify the challenges they face
  3. Build strong relationships with key stakeholders across the portfolio as well as internally
  4. Be the voice of the customer to guide product development and iterations
  5. Identify and lead new commercial initiatives to solve customer pain points and improve shipper experience
  6. Lead by example and coach other team members to ensure success as a team

A day in the life of an Account Manager involves staying close to every part of the shipping process, having visibility of everything to guide our shippers and looking after all elements of our partner relationships. Clear communication is key, with daily contact with partners to ensure they have everything they need to carry out deliveries on time.

The team is diverse and plays a central role in Amazon's success, using air, sea and road transport, as well as sortation centres equipped with the latest technology. Data is captured and used to drive decisions, making Amazon more innovative and efficient. Safety is a top priority, with people being the team's first priority.

About Amazon Freight (AF), a B2B-startup within ATS in Europe. We aim at fulfilling shippers' needs reliably with the world's most advanced freight network and pioneering technology in a socially responsible way.

Requirements
  • Bachelor's degree or equivalent
  • Experience in business development, partner development, sales or alliances management
  • Experience using data and metrics to determine and drive improvements
  • Advanced proficiency in verbal and written English and German

Preferred qualifications include a Master's degree or equivalent, experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization, and advanced proficiency in an additional language such as Mandarin, Italian or French.

Amazon is an equal opportunities employer and makes recruiting decisions based on experience and skills. Protecting personal data is a top priority, please consult our Privacy Notice for more information.

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