Operations Team Lead

2 giorni fa

Milano, Lombardia, Italia AXA Group A tempo pieno
Job Summary

AXA Group is seeking a highly skilled and experienced Middle Office Team Lead to join our Operations Division in Italy. As a key member of our team, you will be responsible for overseeing a team of Underwriting Assistants and ensuring high-quality, timely service to all stakeholders.

Key Responsibilities
  • Ensure that both individual and corporate targets are met while fostering continuous development of staff.
  • Provide feedback to staff both formally and informally, and ensure staff remain motivated, focused, and engaged.
  • Manage Interns/trainee onboarding and training on the job.
  • Ensure that all functions within the team follow relevant procedures, KPIs, and are compliant with regulatory requirements.
  • Monitor and report fulfillment of MO KPIs to Operation Lead.
  • Continually look to enhance the efficiency of processes, find and implement solutions to mitigate and improve them.
  • Coordinate meetings with stakeholders to monitor ongoing activities, check common procedures, and objectives.
  • Direct management of owned accounts according to rules and guidelines, reporting in a timely manner.
  • Act as an effective deputy/alternate for Middle Office Operations Lead/Manager as may be required.
Requirements
  • Demonstrate strong knowledge of insurance policy forms, operating systems, rating, coding, and policy administration.
  • Has knowledge of the insurance regulatory system and Underwriting process.
  • Anticipate key issues and negotiate high-stakes or multi-entity contracts.
  • Awareness of compliance procedures and regulatory reporting requirements.
  • Focus on customer centricity, placing the customer at the center of all decisions and actions.
  • Leverage technology and data to understand and anticipate customer needs and behaviors.
  • Use empathic listening and formulate customized advice and solutions.
  • Demonstrate decision-making skills by selecting relevant information among vast amounts of available data.
  • Swiftly identify alternatives and select the best one.
  • Keep the focus on achieving goals over time.
  • Demonstrate leadership and get the team to embrace their position.
  • Remain composed and manage their own stress, without letting negative emotions linger.
  • Convey a clear vision, take others' perspectives into account, and use data/facts to agree on a common vision and roadmap.
  • Reach a win/win closure of the situation, accepted by all parties involved.
  • Have a logical and innovative approach, providing solutions to complex problems.
  • Able to work under their own initiative and manage priorities to meet tight deadlines.
  • Communicate and work in Italian and English.
About AXA Group

AXA Group is a leading global insurance company, providing innovative solutions to complex risks. We combine a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

Our Approach to Corporate Responsibility

At AXA Group, our approach to corporate responsibility is aligned with our business strategy, seeking to provide innovative solutions to the world's most complex problems. We focus on climate, water, and financial resilience, contributing to AXA Group's purpose to 'Act for human progress by protecting what matters.'

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