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Venezia - Luxury Brand Ambassador

2 mesi fa


Venezia, Veneto, Italia Miu Miu A tempo pieno
Job Title: Venezia - Client Advisor

At Miu Miu, we are seeking a highly skilled and motivated Client Advisor to join our team in Venezia. As a Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities:
  • Welcome and serve clients with a high level of professionalism and courtesy.
  • Maintain and develop client relationships through a personalized approach, leveraging CRM and digital tools.
  • Be proactive in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
  • Stay up-to-date on fashion trends and competitors.
  • Prove in-depth knowledge of the brand and products.
  • Effectively handle customer complaints by liaising with the line manager when necessary.
  • Maintain the shop floor and visual display to a high standard, adhering to Company operational guidelines and stock procedures.
  • Contribute to ensuring a high level of security and prevent product thefts.
Requirements:
  • Fluent spoken Italian and English, with other languages desirable.
  • Passion for human relations and sales.
  • Problem-solving, curiosity, and interest in luxury/fashion, art, and design.
  • Experience in building long-lasting relationships with clients.
  • Ability to work in a team and independently.
  • Excellent communication and interpersonal skills.
  • Passion and knowledge of the managed product category.