Global Store Performance Specialist

4 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno

Amplifon is a leading global company in hearing care solutions and services. With a strong presence in countries and a network of points of sale, Amplifon helps people rediscover the emotions of sound. The company values its employees as the key to its success, offering growth opportunities in a multicultural and international environment.

About the Role

We are currently looking for a Global Store Performance Specialist to join our Symphony project team. You will be responsible for the implementation of the Omnichannel Transformation program to design and implement a state-of-the-art platform to steer the business in Amplifon Stores and Contact Centers.

Key Responsibilities

  • Lead the design phase of the Omnichannel platform by working closely with Retail, Data, Marketing, and CRM teams to implement and monitor Global store performance initiatives in various countries.
  • Collaborate with the IT solution designer team to define the best solution in terms of UX/CX.
  • Monitor and report on the performance of stores post-implementation of the Omnichannel platform, ensuring continuous improvement and optimization.
  • Analyze store performance data using Power BI and other analytical tools to provide insights and recommendations on sales metrics, customer feedback, and operational KPIs.
  • Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership.
  • Oversee the build and test phase, coordinating with the IT team and conducting user acceptance testing to ensure the solution meets all functional requirements.
  • Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition.
  • Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform.

Requirements

  • Master's degree in Economics, Business Administration, Management Engineering, or similar.
  • Years of experience in store performance, preferably in retail.
  • Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights.
  • Proficiency in English, both written and spoken.
  • Proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook).
  • Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.
  • Experience with data analysis tools such as Power BI.
  • Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.

What We Offer

Amplifon is committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

Amplifon offers a hybrid working policy, allowing employees to work days/month remotely. Employees have access to a wealth of learning resources, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's partnership benefits provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.

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