Global Store Performance Specialist

2 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno

Global Store Performance Specialist

 

About the Role

We are seeking a skilled Global Store Performance Specialist to join our Symphony project team at Amplifon's Corporate HQ in Milan. As a key member of our team, you will play a vital role in implementing the Omnichannel Transformation program, designing and implementing a state-of-the-art platform to steer the business in Amplifon Stores and Contact Centers.

Your Key Responsibilities

  • Lead the design phase of the Omnichannel platform, collaborating closely with Retail, Data, Marketing, and CRM teams to implement and monitor global store performance initiatives in various countries.
  • Work with the IT solution designer team to define the best solution in terms of UX/CX.
  • Monitor and report on store performance post-implementation of the Omnichannel platform, ensuring continuous improvement and optimization.
  • Analyze store performance data using Power BI and other analytical tools to provide insights and recommendations on sales metrics, customer feedback, and operational KPIs.
  • Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership.
  • Oversee the build and test phase, coordinating with the IT team and conducting user acceptance testing to ensure the solution meets all functional requirements.
  • Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition.
  • Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform.

Your Profile

  • Masters degree in Economics, Business Administration, Management Engineering, or similar.
  • 2 to 3 years of experience in store performance, preferably in retail.
  • Strong analytical and problem-solving skills, with attention to detail and the ability to interpret data and provide actionable insights.
  • Proficiency in English, both written and spoken.
  • Proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook).
  • Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.
  • Experience with data analysis tools such as Power BI.
  • Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.

What We Offer

At Amplifon, we value people as the key to our success, offering growth opportunities in a multicultural and international environment. We offer a hybrid working policy, allowing employees to work 9 days/month remotely. Employees have access to a wealth of learning resources, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's partnership benefits provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment.

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