Global Store Performance Specialist

2 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno
Amplifon Global Store Performance Specialist

Amplifon is a leading global company in hearing care solutions and services, with a strong presence in 26 countries. We are committed to providing a diverse and equitable workforce environment, valuing our uniqueness and respecting our differences.

About the Role

We are seeking a highly skilled Global Store Performance Specialist to join our Symphony project team at our Corporate HQ in Milan. As a key member of our team, you will be responsible for implementing the Omnichannel Transformation program, designing and implementing a state-of-the-art platform to steer the business in Amplifon Stores and Contact Centers.

Key Responsibilities
  • Lead the design phase of the Omnichannel platform, working closely with Retail, Data, Marketing, and CRM teams to implement and monitor global store performance initiatives in various countries.
  • Collaborate with the IT solution designer team to define the best solution in terms of UX/CX.
  • Monitor and report on the performance of stores post-implementation of the Omnichannel platform, ensuring continuous improvement and optimization.
  • Analyze store performance data using Power BI and other analytical tools to provide insights and recommendations on sales metrics, customer feedback, and operational KPIs.
  • Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership.
  • Oversee the build and test phase, coordinating with the IT team and conducting user acceptance testing to ensure the solution meets all functional requirements.
  • Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition.
  • Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform.
Requirements
  • Master's degree in Economics, Business Administration, Management Engineering, or similar.
  • 2 to 3 years of experience in store performance, preferably in retail.
  • Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights.
  • Proficiency in English, both written and spoken.
  • Proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook).
  • Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.
  • Experience with data analysis tools such as Power BI.
  • Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.
What We Offer

Amplifon is committed to providing a hybrid working policy, allowing employees to work 9 days/month remotely. We also offer a wealth of learning resources, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's partnership benefits provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.

We are an equal opportunity employer, committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

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