Customer Experience Manager

6 giorni fa

Pisa, Toscana, Italia Ikea A tempo pieno
About the Role

We are seeking a highly skilled and experienced professional to join our Customer Relations team as a Customer Experience Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences across all channels, ensuring that our customers receive a seamless and personalized shopping experience.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead the implementation of new digital solutions and technologies to enhance the customer experience
  • Collaborate with the commercial team to ensure the best payment experience across the store
  • Manage and develop a team of customer-facing staff to ensure they have the skills and knowledge to deliver exceptional customer service
  • Monitor and analyze customer feedback and data to identify areas for improvement
Requirements
  • Proven experience in customer-facing roles, preferably in a retail environment
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluent English and Italian language skills
What We Offer

As a valued member of our team, you will have access to a range of benefits, including:

  • Structured HR processes to support your growth and development
  • Wellbeing Offering, including an Employee Assistance Program
  • Healthy and affordable food options
  • Employee discount on IKEA products
  • IKEA Vouchers for special occasions
  • Corporate discounts on travel, leisure, and technology
  • Bonuses for contributing to business success
About Us

IKEA is a global leader in home furnishings, committed to creating a better everyday life for the many people. We are a diverse and inclusive team, passionate about people and driven by our values. Join us and be part of a team that makes a difference in people's lives.

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