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Enterprise Customer Success Manager EMEA

2 mesi fa


Pisa, Toscana, Italia Canonical A tempo pieno
About the Role

We are seeking a highly skilled Enterprise Customer Success Manager to join our team in the EMEA region. As a key member of our Customer Success team, you will be responsible for developing and executing strategies to drive customer success and growth.

Key Responsibilities
  • Onboard new customers and introduce them to our products and support processes.
  • Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks.
  • Develop and maintain strong relationships with customers, understanding their business needs and objectives.
  • Work closely with cross-functional teams to identify and prioritize blockers, and drive resolution through corporate product and engineering teams.
Requirements
  • Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
  • Excellent presentation skills with the ability to guide conversations about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • Strong knowledge of agile methodologies and experience working in a distributed team environment.
What We Offer
  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.