Customer Experience Manager
1 settimana fa
We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager. As a key member of our Customer Relations department, you will be responsible for delivering exceptional customer experiences across all channels.
Key Responsibilities- Take ownership of department goals and ensure that action plans align with country priorities.
- Guarantee an Omni Payment Experience by maintaining a well-equipped and efficient checkout area with all payment solutions available.
- Collaborate with the commercial team to provide the best payment experience throughout the store.
- Lead the implementation of new digital solutions and ensure all functions are involved in a timely manner for a successful rollout.
- Ensure cash handling procedures are followed to maintain the security of money handling.
- Monitor queuing policy and waiting times in the checkout area and take action to meet agreed goals.
- Work with the People Planning department to ensure the right number of competent colleagues are in the right place at the right time.
- Develop a growth mindset and customer-focused culture within the team, ensuring they have the necessary knowledge and skills to deliver exceptional customer experiences.
- Recruit, onboard, and develop team members to ensure a succession plan is in place.
As a valued member of our team, you will have access to a range of benefits, including:
- Structured HR processes to support your growth and development.
- A Wellbeing Offering, including an Employee Assistance Program.
- Healthy and affordable food options.
- Employee discount on IKEA products for personal use.
- IKEA Vouchers for important life events.
- Corporate discounts on travel, leisure, technology, and more.
- Bonuses for contributing to business growth and success.
We are a diverse team at IKEA, passionate about people and committed to delivering exceptional customer experiences. We believe in the importance of inclusivity, diversity, and equality, and we welcome candidates from all walks of life to join our team.
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Customer Experience Manager
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Pisa, Toscana, Italia Ikea A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced professional to join our Customer Relations team as a Customer Experience Manager. In this role, you will be responsible for delivering exceptional customer experiences across all channels, ensuring that our customers receive a seamless and personalized experience throughout their journey with...
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Customer Experience Manager
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Pisa, Toscana, Italia Ikea A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced professional to join our Customer Relations team as a Customer Experience Manager. In this role, you will be responsible for leading a team of customer-facing professionals to deliver exceptional customer experiences across all channels.Key ResponsibilitiesLead a team of customer-facing...
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Customer Experience Manager
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Pisa, Toscana, Italia Ikea A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced professional to join our Customer Relations team as a Customer Experience Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences across all channels, ensuring that our customers receive a seamless and personalized experience.Key...
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Pisa, Toscana, Italia Ikea A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced professional to join our Customer Relations team as a Customer Experience Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences across all channels, ensuring that our customers receive a seamless and personalized shopping experience.Key...
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Customer Experience Manager
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Pisa, Toscana, Italia Ikea A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced professional to join our Customer Relations team as a Customer Experience Manager. In this role, you will be responsible for leading a team of customer-facing professionals to deliver exceptional customer experiences across all channels.Key ResponsibilitiesLead a team of customer-facing...
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Pisa, Toscana, Italia Ikea A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced professional to join our Customer Relations team as a Customer Experience Manager. In this role, you will be responsible for leading a team of customer-facing professionals to deliver exceptional customer experiences across all channels.Key ResponsibilitiesLead a team of customer-facing...
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Pisa, Toscana, Italia Ikea A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager. As a key member of our Customer Relations department, you will be responsible for delivering exceptional customer experiences across all channels, ensuring that our customers receive a seamless and personalized shopping experience.Key...
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