Customer Service Representative
2 settimane fa
About the Role
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative in Milano. As the main point of contact for our training centre, you will be responsible for managing daily operations, training centre administration, and reception tasks.
Key Responsibilities
- Manage front and back-office functions to ensure customer service delivery meets and exceeds expectations.
- Handle visa management for customers and address local customer requests related to scheduling, changes, and remedial training.
- Ensure the training centre is ready for clients, including maintaining an optimal coffee corner.
- Oversee the customer satisfaction survey process to achieve the highest level of customer service.
- Lead day-to-day client services, developing action plans under the supervision of the Customer Service Manager based on customer needs and expectations.
Requirements
- Experience in an administrative role involving managing, storing, and preparing documentation and personal records.
- Good working knowledge of computer applications including Word, Excel, PowerPoint.
- Proficient in English and Italian language.
- Customer-focused and strong communication skills.
About CAE
CAE is a leading provider of training solutions for the aviation industry. We are committed to delivering exceptional customer service and are seeking a highly motivated and organized individual to join our team.
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