Customer Engagement Specialist

3 giorni fa


Napoli, Campania, Italia Montblanc North America A tempo pieno
Montblanc North America: Customer Engagement Specialist

As a renowned luxury brand, Montblanc is seeking a skilled Customer Engagement Specialist to join our team in North America.

About the Role:

We are looking for an experienced professional who will contribute to maximizing the performance of our boutiques by achieving sales and strategic objectives while ensuring exceptional customer experiences and profitability.

Main Responsibilities:
  • Strive to achieve boutique and personal sales targets through active participation in daily sales processes.
  • Develop sales initiatives, including high-price item sales activities.
  • Greet, serve, and advise clients, providing outstanding service and introducing additional and alternative sales opportunities.
  • Process cash and card payments, balance cash registers with receipts, receive and store large stock deliveries, and stock merchandise on shelves.
Requirements:
  • At least 3 years of experience in retail boutique settings.
  • Fluent English language skills, with Italian language proficiency a plus.
  • Strong customer orientation, elegance, excellent manners, and a keen sense of style.
  • Ability to plan and organize work, make informed decisions, and solve problems effectively.
  • Passion for art and design, reliability, and a strong sense of responsibility.
  • Exceptional selling skills, outstanding customer focus, and excellent oral communication skills.

Estimated Salary Range: $55,000 - $70,000 per annum, depending on experience and qualifications. This figure reflects the competitive market rate for a Customer Engagement Specialist in the luxury retail industry in North America.



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